FC77 Privacy Policy — Committed to keeping your information secure

1 Introduction

FC77 is an internationally recognized online gaming and Sports Betting platform serving Bangladesh and users across the globe. We believe your personal data belongs to you, and protecting it is our responsibility.

This Privacy Policy explains what data FC77 collects, how it is used, who it may be shared with, and how you can stay in control of your information. Our Privacy Policy is aligned with international data protection laws and industry best practices.

By visiting the FC77 website, downloading the app, or using any of our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact our support team.

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2 What Data We Collect

FC77 collects user information in several ways. The data gathered can broadly be categorized into three types — information provided directly, information collected automatically, and information received from third parties.

Information Provided Directly

Data type	When Data Is Collected	Mandatory?
Full Name	At Registration	Yes
Mobile Number	At Registration	Yes
Date of birth	At Registration	Yes
National ID number	During KYC verification	Where applicable
Payment details	At the time of transaction	Yes
Address	During KYC verification	Where applicable

Automatically Collected Data

When you use the FC77 website or app, certain information is collected automatically:

• IP address and device location.
• Browser type and operating system.
• Session duration and page visit data.
• Data collected from cookies and tracking pixels.
• Gaming history and betting records.
• Login timestamps and activity logs.

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3 Purpose of Data Collection

FC77 never collects data without a reason. Every piece of information serves a specific purpose, and once that purpose is fulfilled, unnecessary data is deleted.

• Account management: For registration, login, and profile updates.
• Identity Verification: For KYC processing and age verification.
• Financial transactions: For deposits, withdrawals, and payment processing.
• Customer support: For troubleshooting and customer support.
• Security: To detect and prevent fraud.
• Legal Obligations: To comply with regulatory requirements.
• Platform improvement: To improve the overall user experience.
• Marketing: To send relevant offers and promotions (subject to your consent).

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4 Data Retention & Security

FC77 uses industry-leading technology to protect user data. Our servers are hosted in internationally certified data centers with 24/7 monitoring.

• All data is protected with 256-bit SSL encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• Regular security audits and penetration testing are conducted.
• Access control systems ensure that only authorized personnel can view your data.
• Data backups are stored securely via encrypted channels.

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5 Sharing Information with Third Parties

FC77 never sells user personal data to third parties for commercial purposes. However, limited data may be shared with trusted partners where necessary to deliver our services.

Third-Party Type	What information is shared	Purpose
Payment Processor	Payment details	To process transactions
KYC Provider	Identity Document Information	To verify your identity
Analytics Services	Anonymous usage data	Platform Improvement
Law Enforcement Agencies	As required by law	Under legal obligation
Cloud Service Provider	Encrypted Data	For secure storage

All third parties operate under strict confidentiality agreements with FC77 and are not permitted to use the data they receive for their own purposes.

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6 Cookie Policy

FC77 uses cookies on its website to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: To understand user behavior — you can opt out.
• Marketing Cookies: To show relevant ads — you can opt out.

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7 Your Rights

Every user has certain fundamental rights under FC77's Privacy Policy. We want to make sure you are fully aware of what those rights are.

• Right to Access: You may request to know what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You can object to how your data is used.
• Right to Data Portability: You can export your data in a structured format.
• Right to Opt Out of Marketing: You can opt out of marketing communications at any time.

To exercise these rights, contact FC77's support team. Your request will be processed within 30 business days.

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8 Request data deletion

If you wish to close your account and have all your personal data removed from FC77, please follow the process below.

• Send a request to our support team via live chat or email.
• Some information is required to verify your identity.
• Data will be deleted within 30 days of a verified request.
• Certain data may need to be retained for a specified period due to legal obligations.

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9 Children's Privacy

FC77 is strictly for adults. We do not knowingly collect information from anyone under the age of 18. If a minor creates an account by mistake, it will be closed as soon as it is identified and all collected data will be permanently deleted.

If you believe your child has registered an account on FC77, please contact our support team immediately. We will resolve the matter promptly.

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10 Policy Updates

FC77 reserves the right to update this Privacy Policy at any time. For significant changes, registered users will be notified in advance via SMS or app notification.

• The date of any policy update will always be shown at the top of the page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• Archived copies of previous policies are available upon request.

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11 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact FC77's data protection team. Our team is available 24/7 to assist you.

• Get instant help through live chat.
• An initial response will be provided within 48 hours of receiving your complaint.
• Complex issues may take up to 14 business days to resolve.